Wednesday, June 14, 2006

Pizza Hut Malaysia Hoax Email

Could everyone please stop forwarding the following hoax email about Pizza Hut?

"Hello everyone. I have some interesting news. I was in Pizza Hut (Sunway Pyramid) yesterday and suddenly my friend showed me the bill. The bill contains normal things la (number of person, bill. number and what is ordered). But, what shocked me is that they had space called "RACE". I guess since we were all wearing tudung, they labelled us as 0, which means MALAY.

Later, when we went to pay...we had no service charge and no tax charge. Still in shock, I peeped into another bill in the counter. In that bill, under the race space, it was labelled as C (which I guess means Chinese). That bill had service and tax charges!!!

I started investigating. One of my Sri Lankan friends was labelled as Indian it seems and she also had to pay service and tax charges a few weeks back. What I'm wondering is that...does anyone know about this? I find it rather strange that they charge service and tax charge using race in Pizza Hut, out of all the places!


Are people really that gullible? This hoax email is certainly raising the brand awareness of Pizza Hut in Malaysia. People might actually decide to visit their local outlet and dine in so that they can check out the contents of their bill, especially the RACE section.

As far as this RACE issue is concerned, this section is recorded for marketing purposes. You may notice it on the bill at other restaurant chains. Furthermore, government tax and service charge is automatically calculated on the cash register. So unfortunately, people can't escape paying these taxes just because they are Malay. If this were the case, maybe Pizza Hut would see an increase in Chinese customers all wearing "tudungs" ;)

Right, I'll get my coat.....

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